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Account Security

We take your account security as a NetZero member very seriously. Please remember that NetZero will never send you unsolicited email asking you for your password or credit card information.

You may update your credit card information at any time by visiting https://account.netzero.net/s/account, and clicking on the "Change Payment Information" link on the left side of the page.

You may also change your password by visiting http://www.netzero.net/support/ and selecting "password issues" in the menu on the left side of the page.

Again, NetZero will never send unsolicited email asking for any of this secure information. If you ever receive email requesting this type of information, please forward the message with its full headers, to abuse@support.netzero.com

Password Security

You are responsible for the security of your password. Secure passwords are:

are at least six characters long
contain letters (such as alphabets) and non-letter characters (such as numbers)
cannot be found in whole or in part, either forwards or backwards, in any dictionary of words or names in any language.

This does not mean that you cannot choose an ordinary English word or name as your password, but the more familiar and easy-to-guess your password is, the more likely it is that someone will guess it and use it to break into your account. For maximum security, you should select a password that is easy for you to remember but impossible for anyone else to guess.

You should never give your password to anyone you don't already know and trust under any circumstances. No NetZero employee will ever ask you for your password online. If you receive a password request from someone posing as a NetZero employee, do not respond; instead, forward the message, with its full headers, to abuse@support.netzero.com.

What to do if you Receive Unwanted Email

NetZero is committed to protecting its members against unwelcome email. To report email abuse, please forward a copy of the offending message you received, with its full headers, to the postmaster of the domain from which the message originated. If you are unable to identify the originating domain, or if the message appears to have come from NetZero, please forward the message and headers to abuse@support.netzero.com. This information will enable us to investigate your complaint and take action as appropriate.

If you receive a chain letter, pyramid scheme, threat, mail bomb or unsolicited commercial advertisement by email, DO NOT RESPOND to the sender. Responding to bulk email can result in your name being added to more spam mailing lists.

Pyramid schemes and fraudulent commercial solicitations are illegal under both state and federal law. If you receive email soliciting you to participate in a pyramid scheme or a fraudulent advertisement via email, please forward a copy of the message, with its full headers, to the domain from which the message originated and to the Federal Trade Commission at spam@uce.gov.

If you receive an unsolicited personal message which appears to be intended for someone else, you may wish to inform the sender that they have misaddressed their mail and that you do not wish to be contacted again. If you continue to receive messages from this sender, please forward a copy of each unwanted message, with full headers, to abuse@support.netzero.com.

If you receive a serious personal threat, immediately forward a copy of the message, with full headers, to abuse@support.netzero.com with the word 'threat' in the subject line. Please note that we cannot take action against an account unless we have full headers.

How to Avoid Common Internet Schemes

Never respond to spam. Spammers will often encourage you to send them an unsubscribe or 'remove' request in order to avoid receiving unsolicited mail in the future. Don't fall for this trick—a response simply confirms that your address is valid and will most likely increase the volume of spam you receive.

Never respond to 'get-rich-quick' schemes. Unfortunately, illegal scams can find their way onto the Internet and into your email Inbox. Don't be fooled by promises of high returns for little work: participating in a 'Make Money Fast' program is almost sure to lose you money, and is against the law.

Unauthorized Use of Your Account

If you believe that someone has gained access to your password and to your account without your permission, change your password immediately. If you downloaded a virus which surreptitiously sent your password from your account to a recipient at a NetZero address, send a copy of the message that was sent from your account, or the executable file which you downloaded, to abuse@support.netzero.com.

Occasionally, spammers forge innocent account addresses into the 'Reply-to' field of an unsolicited commercial email. If a spam message for which you are not responsible is returned to you because your email address forged into the spam, please forward one copy of the bounce message, with a brief explanation of your situation, to abuse@support.netzero.com.

Please know that the fact that your account name was selected does not suggest that the sender has any personal knowledge of you or the existence of your account; in most cases of this sort, the forged account name is selected at random. If you suspect that someone has gained access to your account, please notify us immediately by sending a brief description of the situation to abuse@support.netzero.com.