General Billing Questions:

• Where can I get billing support?
• When will I be billed for my service?
• What happens to my service when my current term expires?
• Will I be notified once my payment has been received?
• Gift Certificate FAQs
• Will I be automatically billed for Premium service?
• When does my Premium service end?
• Can I connect after I use up my 30 hours of Toll-Free service?
• What is Toll-Free Metered Billing?
• How can I change my Toll-Free billing preferences?

Payment Options:

• Can I pay for a multi-month plan via my Phone Bill?
• If I pay via my phone bill, when will I be billed?
• What is an electronic check?
• How do I activate my service if I am paying via electronic check?
• Can I use an electronic check to pay for a multi-month plan?
• When will I be billed if I am paying via electronic check?
• How is my Electronic Check accepted over the Internet?
• What will my bank statement look like if I am paying via electronic check?
• Will the electronic check option work with banks outside the USA?
• Where do I send a check or money order to pay for NetZero services?
• How am I billed for Toll-Free service?

Account Questions:

• What should I do if I didn't print an invoice when I registered?
• Can I use my account on more than one computer?
• When is my account activated if I pre-pay?
• When is my account activated if I signed up to pay by mail?
• How many hours per month do I get with NetZero HiSpeed?
• How can I check to see how much time I've used in the month?

Billing/Account Problems:

• Who do I contact if I have a problem with my Telephone Bill charge?
• What happens to my service if my electronic check payment is rejected?
• Who do I contact if I have questions about my payment?
• What do I do if my credit card has been charged without my authorization?
• How can I cancel my NetZero Premium service?

An infected computer is often slower and more prone to errors and crashes. Norton offers three levels of protection:

• Norton AntiVirus protects your computer against infection from online threats like worms, viruses, spyware, Trojan horses and more.
• Norton Internet Security provides all the features of Norton AntiVirus plus protection against phishing scams, hackers, and identity theft, as well as Parental Controls to help keep your family safe.
• Norton 360 is the ultimate in PC safety. Norton 360 to protects your PC against online threats (including viruses, phishing, and identity theft), optimizes your system for peak performance, and protects your files with automated backup.

If you have any questions about your NetZero bill or account, please contact NetZero support.

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