Changing Your Password from My NetZero- Windows98

If you know your password and want to change it:

1. Click on the My Password link in the left Nav bar, then click on the link in the Change Your NetZero Password section - OR - click on the Change link in the Billing and Account section of the index page.
2. Fill out the form on the page, and type in the correct code in the security confirmation box.

If you don't remember your password and want to reset it:

1. Click on the My Password link in the left Nav bar, then click on the link in the Forgot Your NetZero Password section - OR - click on the Forgot link in the Billing and Account section of the index page.
2. Type in your member ID and billing zip code in the fields, and continue to follow the on-screen instructions to reset your password.
3. If you are unable to complete the password reset, call our customer support and one of our agents will be happy to help you.
   Remember: your password has to be between six and 12 characters long and use only lowercase letters. We recommend you use a combination of numbers and letters for a more robust password. Avoid using birthdates, the names of family members or pets, or other easy to guess passwords. A good trick is to use only the first letter of each word from a phrase as your password. For instance, the phrase "Where No Man Has Gone Before" would be "wnmhgb"