Help Center Home

 My Password

 Billing and Usage History

 Payment and Account         Info

 Update My Address

 Upgrade My Account

 Billing Questions

 Access Numbers

 Connection Issues

Get NetZero Software

 Safety/Security

 Contact Us

 
Select a different
Operating System

I did not receive a Mail Delivery Failure notice for an email that was not delivered

A Mail Delivery Failure notice can take 5-7 days to reach you. If the recipient does not receive your message, and you do not receive a notification after one week of sending it, it's likely that your email was blocked by the recipient's email service.

This can happen if the recipient accidentally puts your email address in their Block or Spam list. If you suspect this might be the case, please contact the recipient and ask them to check their Spam or Block settings.

If you believe there is some other reason for this, please send a detailed description of the problem to abuse@support.netzero.com, along with the following details:

  1. The Sender's and Recipient's email address.
  2. The exact date(s) and time(s) when the message(s) was sent.
  3. The Subject line(s) of the message(s).

Note: These details can easily be retrieved from your Sent folder.

Click here to learn how to save outgoing messages to the Sent folder.




 
NetZero Home | My NetZero | Help | My Account | Corporate | Join Now
About NetZero | About United Online | Our Services | Investors | Press | Privacy Policy | Your Privacy Rights: Do Not Sell My Info  | About Ads  |   Terms of Service

        United Online                NetZero        |        Juno        |        MySite    

© 1998-2020 NetZero, Inc. NetZero is a registered trademark, and the NetZero logo is a trademark of NetZero, Inc.
NGCV