I cannot send or receive mail

If you are unable to send or receive email, first be sure you are connected to the Internet by trying to open a Web page. If you have confirmed you have connection but still can not send or receive email try the following troubleshooting steps.

• Have you configured Outlook? Click here to learn how to configure Outlook.
• Check your POP and SMTP settings. Click here to learn the POP and SMTP settings for NetZero.
• For problems sending mail, click here.
• For problems receiving mail, click here.

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