Common Browsing Errors / Solutions

NetZero HiSpeed has encountered a problem while launching.

This problem occurs when something about the current state of your computer is preventing NetZero HiSpeed from correctly loading its startup files. In most cases, restarting your computer will correct this problem.

If this problem persists, however, one of the NetZero HiSpeed files may have become corrupted. In this case, reinstalling the NetZero HiSpeed software should resolve the problem.

1. Download a new copy of the NetZero HiSpeed software by clicking here.

Make sure you download OPTION 2. This download contains everything you need to get online and enjoy high-speed surfing over your dial-up connection.

2. Choose the option to Save the incoming file. You will be asked to choose a directory. From the Save in drop-down menu, select Desktop so that the download file will be easy to locate.
3. Once the download is complete, disconnect from NetZero. A NetZero HiSpeed setup icon will appear on your desktop. Double-click on the setup icon to reinstall NetZero HiSpeed.